Privacy Policy
At Digital Sanyog, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit our website, purchase a digital product, request a service, or contact our support team.
Information We Collect
We may collect the following information when you use our website or purchase from us:
Personal Information
- Your name
- Email address
- Mobile or WhatsApp number
- Billing information
- Country, state, city, or postal code, where required
- Information submitted through contact forms
Order and Service Information
- Products or services purchased
- Order number and transaction reference
- Payment status
- Delivery details
- Download and access records
- Support requests and communication history
For certain software tools, website services, or trading indicators, we may also collect information such as your platform username, licence details, website requirements, or system information necessary to provide the purchased product or service.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Cookie and analytics information
Customer Accounts
Digital Sanyog does not create a customer account as part of the standard checkout process.
The information entered during checkout is used to process the order, deliver the purchased product or service, and provide customer support.
How We Use Your Information
We may use your information to:
- Process and confirm your order
- Deliver digital products through email or WhatsApp
- Provide website development or digital services
- Activate software tools, licences, or trading indicators
- Send invoices, receipts, instructions, and order updates
- Respond to customer support requests
- Resolve download, delivery, payment, or technical issues
- Prevent fraud, misuse, or unauthorised transactions
- Improve our website, products, and services
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to your purchase or request without an appropriate reason or consent.
Payment Information
Payments are processed through third-party payment gateways and payment service providers.
We may receive limited transaction information such as the payment status, transaction reference, payment method, and amount paid.
We do not intentionally collect or store your full debit card number, credit card number, UPI PIN, CVV, internet banking password, or other confidential banking credentials.
Your use of a payment provider may also be governed by that provider’s own privacy policy and terms.
Email and WhatsApp Communication
We may use your email address or WhatsApp number to send:
- Order confirmations
- Product download links
- Access or activation instructions
- Invoices and receipts
- Service updates
- Support responses
- Important notices related to your purchase
Promotional messages will only be sent where permitted. You may ask us to stop promotional communication at any time.
You may continue to receive essential messages relating to an active order, service, refund, support request, or legal requirement.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Remember website preferences
- Maintain checkout functionality
- Understand website traffic
- Analyse how visitors use the website
- Improve performance and user experience
- Detect technical or security issues
You may disable cookies through your browser settings. However, certain website or checkout features may not work properly if cookies are disabled.
How We Share Your Information
We may share limited information with trusted third parties where necessary to operate our business, including:
- Payment gateways and payment processors
- Website hosting providers
- Email and WhatsApp delivery providers
- Digital product delivery services
- Analytics and technical service providers
- Professional advisers, where required
- Government, regulatory, judicial, or law-enforcement authorities where legally required
These providers may process information only as necessary to perform their services.
We do not sell or rent your personal information to third parties.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete your order
- Deliver the purchased product or service
- Provide customer support
- Maintain transaction and accounting records
- Handle refunds, disputes, or complaints
- Prevent fraud and misuse
- Meet applicable legal obligations
Information that is no longer required may be deleted, anonymised, or securely archived, subject to applicable legal requirements.
Data Security
We take reasonable administrative and technical measures to protect personal information from:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their download links, licence keys, login details, and purchased files confidential.
Your Rights and Choices
Subject to applicable law, you may contact us to:
- Request information about the personal data we hold
- Correct inaccurate or incomplete information
- Update your contact details
- Withdraw consent for optional processing
- Request deletion of information that is no longer required
- Stop promotional communications
- Raise a complaint regarding the use of your information
We may request reasonable verification before processing a privacy-related request.
Some information may need to be retained for order completion, accounting, fraud prevention, dispute resolution, or legal compliance.
Third-Party Links and Services
Our website or digital products may contain links to third-party websites, platforms, applications, or services.
Digital Sanyog is not responsible for the privacy practices, security, availability, or content of third-party services. Customers should review the relevant third party’s privacy policy before providing personal information.
International Processing
Some service providers used for website hosting, communication, analytics, or digital delivery may process information outside India.
Where this occurs, we will take reasonable steps to use service providers that handle information securely and in accordance with applicable requirements.
Children’s Privacy
Our products and services are not intended to be purchased independently by persons under 18 years of age.
A parent or legal guardian should complete the purchase and provide the necessary information where a product or service is intended for a minor.
Changes to This Policy
We may update this Privacy Policy when our website, products, services, technologies, or legal obligations change.
The updated version will be published on this page with a revised “Last updated” date.
Contact Us
For privacy questions, correction or deletion requests, consent withdrawal, or complaints, please contact Digital Sanyog through the support email address, WhatsApp number, or contact form displayed on our website.
Please include sufficient information to help us identify your order or request.