Refund Policy
At Digital Sanyog, customer satisfaction is important to us. We make every effort to provide reliable services and high-quality digital products.
Customers are requested to carefully review the product description, features, requirements, delivery terms, and refund conditions before making a purchase.
Refund requests will be reviewed individually and may be approved only when the reason is genuine and can be verified after investigation.
Cancellation Policy for Services
Customers may request the cancellation of an ongoing service or project by contacting our support team.
Cancellation requests received within the final 1 to 2 business days of the current service period may be treated as a cancellation for the next service period.
Any work already completed, delivered, or approved before the cancellation request may not be eligible for a full refund.
Refund Policy for Digital Products
Before requesting a refund, customers must contact our support team and allow us an opportunity to resolve the issue.
Our team may assist with:
- Download or delivery issues
- Expired or inaccessible links
- File compatibility problems
- Missing product files
- Incorrect product delivery
- Setup or installation difficulties
Please allow 24 to 72 hours for our support team to review and respond to your request.
A refund may be considered when:
- The purchased product was not delivered
- The delivered file is damaged or inaccessible
- A different product was delivered
- A verified technical issue cannot be resolved by our support team
- The product is materially different from the description provided on the product page
Refunds may not be available when:
- The customer changes their mind after purchase
- The product has already been successfully downloaded or accessed
- The customer did not review the product requirements before purchasing
- The product is incompatible with an unsupported device, platform, or software
- The customer refuses to cooperate with the troubleshooting process
- The offer or product page clearly states that the purchase is non-refundable
Some products, services, or special offers may include separate refund conditions. Any non-refundable condition will be clearly mentioned on the relevant product or offer page.
Refund Processing
Once a refund request is approved, we will initiate the refund within 1 to 2 working days.
The refund will be issued to the original payment method used for the purchase. Depending on the bank, card issuer, UPI provider, or payment gateway, the refunded amount may take approximately 3 to 5 working days to appear in the customer’s account.
Digital Sanyog is not responsible for delays caused by banks, payment gateways, card issuers, or other payment service providers.
Contact Us
For cancellation, refund, or product-related assistance, please contact our support team through the email address or WhatsApp number provided on our website.
Please include your order number, payment details, registered email address, and a clear explanation of the issue to help us process your request efficiently.